ZimSwitch cards are paid through Paynow: open the invoice in the client area, choose Paynow and click Pay Now, then pick ZimSwitch on Paynow's secure page and enter your card details. Your bank may ask for a PIN or a one-time code to confirm, and the invoice turns Paid.
Before you start: Paynow accepts ZimSwitch cards that are enrolled for online payments. If you have never used your card online, ask your bank to enable it first.
- Sign in to the client area and open Billing → My Invoices, or use the link in the invoice email.
- Open the unpaid invoice and choose Paynow as the payment method. It is listed with Visa, Mastercard, Ecocash, Innbucks, O’mari and Zipit. Zipit (ZIPIT) is a ZimSwitch product, and this is the option for ZimSwitch cards.
- Click Pay Now. You are taken to Paynow’s secure payment page.
- Choose ZimSwitch and enter your card details.
- If asked, confirm with your card PIN or the one-time code (OTP) sent to your phone.
- Wait for the confirmation. Back in the client area, the invoice shows Paid and your service activates or renews.
Tip: Check which logo is on your card. If it shows Visa or Mastercard, you can also pay it as a card: see How do I pay with a Visa or Mastercard issued in Zimbabwe?
If the payment doesn’t go through
- Card declined. Ask your bank whether the card is enabled for online payments. Or pay with EcoCash, InnBucks or Omari instead.
- Timed out or cancelled. If the payment times out or is cancelled, start again from the invoice.
- Paid, but still Unpaid. If the invoice still shows unpaid an hour after you paid, send the invoice number and the payment reference or a screenshot to billing on WhatsApp +263 78 596 0376.
- Is there a fee?
- Some payment methods carry a convenience fee. If yours does, it is shown as its own line on the invoice before you pay, never added afterwards.
Still stuck? Message billing on WhatsApp +263 78 596 0376 with your invoice number.
Updated 6 November 2026. Something here out of date? Tell us.