What is managed e-commerce?
We set up your online store on WooCommerce, Shopify or Magento, configure payments, products and security, train your team and keep the store running, so you can concentrate on selling.
How much does managed e-commerce cost?
Starter is $1,000 a year, Growth $2,500 a year and Professional $5,000 a year, in US dollars, with hosting included. That works out at $83.33, $208.33 and $416.67 a month.
Which platform should I use: WooCommerce, Shopify or Magento?
It depends on your products, budget and how much control you want. We support all three and help you choose before we start.
Is hosting included?
Yes. Hosting is included on every package, with Cloudflare Pro in front of your store, or Cloudflare Business on Professional. Bought from Cloudflare, Pro costs $240 a year and Business $2,400 a year at annual rates. Shopify stores run on Shopify's own platform.
Are Shopify's own fees included?
If you choose Shopify, Shopify's own subscription and any transaction fees are billed by Shopify, not by Tremhost.
Can you set up payments that work in Zimbabwe?
Yes. Every package includes payment gateway setup, including Paynow. Which international gateways you can use depends on your business and the gateway's own approval.
How many products do you upload?
Up to 20 products on Starter, 100 on Growth and 350 on Professional. For larger catalogues, ask us when you order.
Do you train my team?
Yes. Starter includes one 1-hour session, Growth two and Professional four.
What happens when an update breaks something?
Updates are tried on a staging copy first, so most problems are caught before your live store. If two plugins clash, we identify the conflict and fix it.
Do you help with abandoned carts?
Professional includes an abandoned-cart recovery system. Across 50 studies, Baymard Institute puts the average share of abandoned online carts at about 70%, so recovering even a few is worth having.
Are backups included?
Yes, daily backups on every package.
What uptime can I expect?
Every package includes uptime monitoring. Our target is 99.9% availability each month, set out in our service level agreement.
How do I get support?
From real people in Harare, by WhatsApp or a support ticket. Professional includes priority support. Open a ticket or message us on WhatsApp.
How do I pay?
The annual fee is paid upfront, in US dollars, by EcoCash, InnBucks, ZimSwitch, Omari, Visa, Mastercard, Bitcoin, Tron or Litecoin.