Ask us to move it: we create the same addresses on Tremhost, copy your mail across by IMAP, and switch your domain's email at a time you agree, so nothing is lost. Migration is included with business email plans, and email migration is free with a hosting plan.
How a move works
- Choose a plan: business email if you only need email, or web hosting if the website is moving too. Not sure? Ask on WhatsApp.
- Open a ticket listing the mailboxes to move and where they are now. We tell you how to give us access safely. Don’t put passwords in a ticket unless we ask for them there.
- We create the same addresses on Tremhost and copy your mail, folders and contacts across. Nothing is changed at your old provider.
- We agree a time with you and switch your domain’s email to Tremhost. During the change, mail is accepted on both the old and new servers, so nothing is dropped.
- Update each phone and computer with the new server name, which we send you. The guides: phone, Outlook, all settings.
- Keep the old service for about a week, then cancel it yourself. We never cancel it for you.
Your addresses stay the same, and passwords can stay the same too if you want.
How long it takes
An email-only move is usually done the same day for up to 50 mailboxes, once we have working access. We work Monday to Friday, 08:00–17:00 CAT; the switch-over can be scheduled for an evening or weekend by arrangement.
Moving from Google Workspace, Microsoft 365 or another system that isn’t cPanel? Tell us when you ask, and we’ll confirm the plan and any cost before we start.
Doing it yourself
With only a few mailboxes, you can move mail yourself. Create the mailboxes on Tremhost, add both the old and new accounts to Thunderbird or Outlook with IMAP, and drag folders from the old account to the new one. Export contacts and calendars from the old provider separately. Then change your domain’s MX records: see How do I edit DNS records?
Don’t change MX records until the new mailboxes exist, or incoming mail will bounce.
Still stuck? Open a support ticket with your domain and the number of mailboxes, or message us on WhatsApp, Monday to Friday, 08:00–17:00 CAT.
Updated 6 November 2026. Something here out of date? Tell us.