Add the mailbox as an IMAP account with your full email address and password. cPanel shows the exact server settings under Connect Devices.
Get your settings
- In cPanel, open Email → Email Accounts.
- Next to the mailbox, click Connect Devices. The page lists the incoming and outgoing server names and ports for your account.
Typical secure settings
| Account type | IMAP |
|---|---|
| Username | Your full email address |
| Incoming server | As shown in Connect Devices (often mail.yourdomain.com), port 993, SSL/TLS |
| Outgoing (SMTP) server | Same server name, port 465, SSL/TLS, authentication on |
iPhone
- Settings → Mail → Accounts → Add Account → Other → Add Mail Account.
- Enter your name, email, password and a description, tap Next, choose IMAP, and fill in the servers above.
Android (Gmail app)
- Gmail → your profile picture → Add another account → Other.
- Enter the email address, choose Personal (IMAP), then the password and the servers above.
Tip: Use IMAP, not POP3. IMAP keeps mail in sync on your phone, laptop and webmail.
Still stuck?
Open a support ticket with your domain name and what you see, or message us on WhatsApp. We answer Monday to Friday, 08:00–17:00 Central Africa Time.
Updated 5 November 2026. Something here out of date? Tell us.