Add the mailbox in Outlook as an IMAP account, using the server settings cPanel shows under Connect Devices.
- In cPanel, open Email → Email Accounts and click Connect Devices next to the mailbox. Keep the page open.
- In Outlook for Windows: File → Add Account, type the email address, open Advanced options, tick Let me set up my account manually, then choose IMAP.
- Incoming mail: the server shown in Connect Devices, port 993, encryption SSL/TLS.
- Outgoing mail: the same server, port 465, encryption SSL/TLS.
- Enter the mailbox password and click Connect.
On a Mac, use Outlook → Settings → Accounts → + → New Account and choose IMAP when asked.
Tip: If Outlook keeps asking for the password, check the username is the full email address and that the password works in webmail.
Still stuck?
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Updated 5 November 2026. Something here out of date? Tell us.