How do I create an email address on my domain?

In cPanel, go to Email Accounts, click Create, choose the name before the @ and a strong password.

1. Log in to cPanel and open Email → Email Accounts.
2. Click + Create.
3. Pick the domain (if you have more than one) and type the name that goes before the @, for example sales.
4. Set a strong password, or let cPanel generate one, and choose the storage quota. Unrestricted uses your plan’s space as needed.
5. Click Create.

You can now read mail at webmail or add the mailbox to your phone.

Tip: Send a test message to a Gmail or Outlook address. If it lands in spam, see Why are my emails going to spam?

Still stuck?

Open a support ticket with your domain name and what you see, or message us on WhatsApp. We answer Monday to Friday, 08:00–17:00 Central Africa Time.

Updated 5 November 2026. Something here out of date? Tell us.