SSL
Why does the website say the SSL certificate is ‘Untrusted’?
This is more than likely because the intermediate certificates were never installed. Installing them should resolve this error. Below you will find links on…
· 1 min readTremhost
SSL
Why does the website say the name on the security certificate does not match the name of the site?
This means that URL in the browser and the common name in the certificate are not an EXACT match (for instance, the www. is…
· 1 min read
SSL
When trying to go to the site over https, it displays the message ‘The page cannot be displayed.’ Why is that?
There are actually many reasons why this could be happening, some of which could be entirely unrelated to your certificate. So, unfortunately, we can't…
· 1 min read
SSL
Do I need a dedicated/static IP address to use an SSL certificate?
Yes, you must have a static IP address for an SSL certificate. If you do not have one, you may be able to assign…
· 1 min read
SSL
My certificate works in my browser, but my visitors get a Security Alert that says ‘The security certificate was issued by a company you have not chosen to trust…’ What is the problem?
The issue is that your visitors' browsers are unable to properly identify who issued your certificate. First, confirm that your visitors are not seeing…
· 1 min read
SSL
How can I install my SSL certificate on more than one server?
First, check your certificate license. There are two methods to install your certificate on multiple servers. The first method is to import the certificate,…
· 1 min read
SSL
How do I download my certificate files?
When the certificate is issued, the Certificate Authority (CA) will send an email to the Technical Contact listed on the order. That email will…
· 1 min read
SSL
Is technical support available from the CA? Should I need it?
For all technical support matters regarding your SSL certificate, you can contact your SSL provider, if needed. The CA does not provide direct support,…
· 1 min read
SSL
I entered in the wrong common name, how do I change it?
You will need to cancel & reorder your certificate and generate a new CSR with the correct common name.
· 1 min read
SSL
How do I add additional domains to a multi-domain/SAN certificate?
You can add additional domains to an active certificate by reissuing it.
· 1 min read
SSL
What should I do if I receive a ‘CSR invalid’ error during the certificate activation process?
If this happens, your common name is not appropriately formatted for your type of certificate (wildcard certificates should use *.domain.com, for example) or you…
· 1 min read
SSL
How to Move an SSL Certificate to a New Server
Moving hosts does not mean buying a new SSL certificate. Copy the certificate with its private key, or reissue it with a new CSR…
· 4 min read