Get help from people who can see your setup
Open a ticket, send a WhatsApp or read a guide. Whatever you choose, it reaches engineers in Harare who run the servers your site is on, in your time zone.
Monday to Friday, 08:00–17:00 Central Africa Time. Closed on weekends and Zimbabwean public holidays.
Get help with your hosting, email, domain or server
Start with the route that matches the problem. Most issues are fixed in the first reply.
- Something is broken
Open a support ticket
Site errors, email not sending, DNS, SSL, migrations. A ticket gets a reference and the engineer on duty.
Open a ticket - Quick question
WhatsApp
How-do-I questions, checking on a ticket, anything that fits in a message.
+263 73 563 9917 - Invoices and payments
Billing
Pay an invoice, send proof of payment, change a plan, update your details.
Pay a billBilling WhatsApp +263 78 596 0376 or call +263785960376
- Do it yourself
Knowledge base
Step-by-step guides for cPanel, email setup on phones and Outlook, DNS, WordPress and licences.
Browse the guides - Emergency
Hacked or defaced?
Free same-day triage in office hours and a quote before any cleanup. Out of hours, open a ticket marked urgent.
Armor SOS - Your account
Client area
Services, domains, invoices, tickets and the cPanel login for every account you hold.
Log in
How quickly a person picks it up
Acknowledgement targets from our Service Level Agreement. Tell us the priority when you open the ticket and we will treat it that way.
| Priority | Examples | Acknowledged within |
|---|---|---|
| P1 – Critical | Site, email or server down for everyone | 1 hour |
| P2 – High | Significant disruption affecting several functions | 4 hours |
| P3 – Medium | One service or one function affected | 8 business hours |
| P4 – Low | General questions, configuration help, minor issues | 1 business day |
Four things that make a ticket faster
- The domain or service name. We host thousands; the domain takes us straight to the account.
- What you saw, and when. The exact error text or a screenshot, and the time it happened, in your time zone.
- What changed. A new plugin, a DNS edit, a password change, a new device. Most faults follow a change.
- Never put passwords in a ticket. If we need access we will ask for it through the client area.
Not a client yet, or locked out?
If you cannot log in to open a ticket, use this form. We reply by email within one business day; for anything urgent, WhatsApp us.
Questions people ask before they write
Or skip the reading: message us on WhatsApp.
How do I open a support ticket?
Log in to the client area and choose Support, or go straight to Open a ticket. Pick the department and the priority, describe the problem and include the domain. You get a reference number by email.
How long until someone answers?
A critical outage is acknowledged within one hour, a high-priority issue within four hours, a medium one within eight business hours and a general question within one business day. The full table is in our SLA.
Do you offer support on weekends?
Office hours are Monday to Friday, 08:00to17:00 Central Africa Time. Closed on weekends and Zimbabwean public holidays. You can open a ticket at any time; it is picked up first thing on the next working day. A P1 outage opened out of hours is still handled as a P1 when it is picked up.
Where do I find my cPanel login?
In the client area under Services, open the hosting service and use the Login to cPanel button. You do not need the password; the client area signs you in.
Can you help me set up email on my phone or in Outlook?
Yes. The knowledge base has step-by-step guides for iPhone, Android, Outlook and Gmail, and if you get stuck a ticket with the mailbox address (not the password) gets you a person.
I think my site has been hacked. What do I do first?
Go to Armor SOS and send us the domain. We check it the same working day for free, tell you what we found, and quote any cleanup before we start. Do not delete anything yet; the evidence helps.
Who do I talk to about an invoice?
Billing, on WhatsApp +263 78 596 0376 or by phone on +263 78 596 0376 in office hours. You can also pay any invoice from the client area by EcoCash, InnBucks, ZimSwitch, Omari, card or crypto.
A real person, in your time zone
Tell us what you are trying to do and we will tell you plainly what fits, what it costs and how long it takes.