Click “Forgot password?” on the client area login page and follow the link we email you.
- Go to the client area login page.
- Click Forgot password? and enter the email address on your account.
- Open the email and follow the link to choose a new password. Check spam if it does not arrive within a few minutes.
No longer have access to that email address? Contact us: we will confirm you are the account holder before changing it.
Still stuck?
Open a support ticket with your domain name and what you see, or message us on WhatsApp. We answer Monday to Friday, 08:00–17:00 Central Africa Time.
Updated 5 November 2026. Something here out of date? Tell us.