How can we help?
Plain, step-by-step answers for Tremhost customers, written by the team that answers your tickets. Can’t find it? Ask us on WhatsApp.
Starting out in Zimbabwe
.co.zw domains, choosing a plan and getting a business, school or NGO online.
- How do I register a .co.zw domain?
- What do I need to register a .co.zw domain?
- How long does a .co.zw domain take to go live?
- Can I register .org.zw, .ac.zw or other .zw domains through Tremhost?
- .co.zw or .com: which should my Zimbabwean business use?
- How do I get my business online in Zimbabwe, step by step?
- Which hosting plan should a small Zimbabwean business start with?
- Which data centre is fastest for visitors in Zimbabwe?
- How do I set up a website and email for a school?
- How do I set up hosting and email for an NGO?
Getting started
Log in, point your domain and put your first site online.
Paying from Zimbabwe
EcoCash, InnBucks, ZimSwitch, Omari, cards and crypto, step by step.
- How do I pay with EcoCash?
- How do I pay with InnBucks?
- How do I pay with a ZimSwitch card?
- How do I pay with Omari?
- How do I pay with a Visa or Mastercard issued in Zimbabwe?
- How do I pay with Bitcoin, Tron or Litecoin?
- I paid with EcoCash but my invoice still says unpaid. What now?
- Which currencies can I pay in?
- How do I get an invoice or receipt for my company's accounts?
- How do I pay a bill for someone else?
- How do I add funds to my account balance?
- How do renewals work, and will my price go up?
Create mailboxes, set up phones and Outlook, and keep mail out of spam.
- How do I create an email address on my domain?
- How do I set up my email on an Android phone or iPhone?
- How do I set up my email in Outlook?
- How do I read email in a web browser?
- How do I forward email to another address?
- How do I set an out-of-office reply?
- Why are my emails going to spam?
- My mailbox is full. What do I do?
- How do I set up business email for my staff?
- How many mailboxes does my email plan include?
- How do I add my business email to the Gmail app?
- How do I send from my business address in Gmail on the web?
- How do I set up email in Apple Mail on a Mac?
- How do I set up email in Thunderbird?
- What are my email server settings (IMAP, POP3, SMTP)?
- Why can't I send email?
- How do I set up SPF, DKIM and DMARC?
- How do I block spam or a particular sender?
- How do I set up info@ or sales@ for several people?
- How do I move my email from another provider?
- How do I change an email password?
- My email account has been hacked. What do I do?
Domains and DNS
Add domains, edit DNS, transfer and understand propagation.
- How do I host another domain on my account?
- How do I create a subdomain?
- Why can’t I create a subdomain?
- How do I edit DNS records?
- Can you change my DNS for me?
- Who owns a domain I register through Tremhost?
- How do I transfer my domain to Tremhost?
- How do I renew my domain?
- Can you host any domain extension?
- How do I check if a domain is available?
- How do I transfer a .co.zw domain to Tremhost?
- How do I change the owner of a .co.zw domain?
- What happens when my domain expires?
- Can I get an expired domain back?
- How do I turn on domain ID protection?
- How do I use Tremhost DNS without Tremhost hosting?
- How do I point my domain to Wix, Shopify or another platform?
- How do I set up Google Workspace or Microsoft 365 email on my domain?
- How do I add a TXT record to verify my domain?
- How do I get my domain's EPP code to move it elsewhere?
- How do I change my domain's nameservers in the client area?
Websites, files and databases
Upload files, databases, SSL, PHP versions and backups.
- How do I get the padlock (free SSL) on my site?
- How do I create a MySQL database?
- How do I import or export a database with phpMyAdmin?
- How do I back up my website?
- How do I restore my website from a backup?
- How do I change my PHP version?
- What is using my disk space?
- How do I change my cPanel password?
- How do I redirect a page or domain?
- How do I use cPanel File Manager?
- How do I build a website with SitePad?
- How do I install an app with Softaculous?
- How do I set up a Node.js app in cPanel?
- How do I set up a Python app in cPanel?
- How do I set up a cron job?
- How do I fix a 500 Internal Server Error?
- How do I fix "Error establishing a database connection"?
- How do I fix a 403 Forbidden error?
- My site says "This site can't be reached". What's wrong?
- How do I raise the PHP memory limit or upload size?
- How do I password-protect a folder?
- Where do I find my website's error log?
- How do I see how many people visit my website?
- How do I make my site always use HTTPS?
- How do I make my website load faster for visitors in Zimbabwe?
WordPress
Updates, speed, backups, forms and cleaning up a hacked site.
- How do I reset my WordPress admin password?
- How do I update WordPress safely?
- How do I speed up WordPress with LiteSpeed Cache?
- My WordPress site has been hacked. What do I do?
- How do I accept payments on a WooCommerce shop in Zimbabwe?
- How do I make a staging copy of my WordPress site?
- How do I move a WordPress site to Tremhost?
- How do I fix the WordPress white screen?
- Why don't my WordPress contact forms send email?
- Which WordPress security plugins work with Imunify360?
- How do I back up WordPress?
- How do I change my WordPress site's domain name?
Security and Armor
Cloudflare, firewalls, malware, ESET and data protection.
- How do I turn on two-factor authentication for my client area?
- How do I spot a fake Tremhost invoice or payment request?
- What is Tremhost Armor, and do I need it?
- How do I put Cloudflare in front of my site through Tremhost?
- How do I protect my site from DDoS attacks?
- The firewall blocked my IP address. What do I do?
- How do I scan my website for malware in cPanel?
- How do I install ESET on my office computers?
- What does Zimbabwe's Cyber and Data Protection Act mean for my website?
- How do I add a privacy policy and cookie notice to my site?
VPS and servers
SSH, reinstalls, firewalls, IPs and choosing the right server.
- How do I connect to my VPS with SSH from Windows?
- How do I reinstall the operating system on my KVM VPS?
- How do I reboot my VPS from the control panel?
- How do I log in to WHM on my managed cPanel VPS?
- How do I set up a firewall on an unmanaged VPS?
- Managed or unmanaged VPS: which do I need?
- How do I order more IP addresses?
- VPS or dedicated server: which should I choose?
- How do I set reverse DNS (PTR) for my server?
- How do I back up an unmanaged VPS?
Reseller hosting
WHM accounts, branded nameservers and billing your clients.
- How do I create a cPanel account for a client in WHM?
- How do I set up my own branded nameservers?
- How do I bill my clients with the WHMCS that comes with master reseller?
- How do I start a web hosting business in Zimbabwe as a reseller?
- How do I change a client's package in WHM?
- How do I suspend or delete a client account in WHM?
Billing and account
Payments, renewals, upgrades and refunds.
- What payment methods do you accept?
- How do I pay an invoice?
- How do I stop my services from expiring?
- Are there any hidden costs?
- Can I order if I don’t live in Zimbabwe?
- How do I upgrade my hosting plan?
- Is there a money-back guarantee?
- I forgot my client area password. How do I reset it?
- How do I change my company name or address on invoices?
- How do I cancel a service, or ask for a refund in the first 30 days?
Support
How to reach us and what to expect.
Affiliate programme
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Still need a hand?
WhatsApp +263 73 563 9917Sales and support, usually answered within minutes in office hours.
Open a ticketBest for anything that needs a record. Picked up within our SLA response targets.
Billing +263 78 596 0376Invoices, payments and proof of payment.
Human support from Harare, Monday to Friday, 08:00–17:00 Central Africa Time. Closed on weekends and Zimbabwean public holidays.