



Get Better Support Experience
Tremhost offers a variety of online support, expertise, and services designed to simplify your day-to-day operations. We provide solutions tailored to different organizational needs, ensuring a better experience with our services.
Around the Clock Customer Support
Support levels are crucial to improve customer and employee experience, as well as optimizing our help desk agents' time to make the most out of the resources our organization has.
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Standard Support
Standard Support is provided with all Tremhost solutions. This support level is ideal for independent customers who use our services for non-critical applications.
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Premium Support
Is your business in need of the fastest response times from our support teams? With Premium Support, your support requests are prioritized over those from Standard Support customers. We recommend this level of support for non-critical environments.
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Business Support
Tremhost Business Support offers the perfect level of support for production environments. With 24/7 access to technical support, we ensure a first response within 30 minutes for your critical incidents (P1 criticality level). Additionally, you have the option to request extra cloud architecture services (available upon quotation).
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Enterprise Support
Enterprise Support offers key account expertise for your critical production environments, providing extensive 24/7 technical support and additional services.
Support Levels Comparison
depending on the value of your monthly service/product subscription on Tremhost
Customer Support |
Standard Support
Included |
Premium Support
From $50 ex. VAT/month |
Business Support
From $250 ex. VAT/month |
Enterprise Support
From $5000 ex. VAT/month |
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Monitoring | Monitoring and interventions in the event of hardware failures in our datacentres | Monitoring and interventions in the event of hardware failures in our datacentres | Monitoring and interventions in the event of hardware failures in our datacentres | Monitoring and interventions in the event of hardware failures in our datacentres |
Access to customer support for incidents | Unlimited | Unlimited | Unlimited | Unlimited |
Technical Support | Monday to Friday, From 08:00 to 18:00 (EET — Eastern European Time/ CAT Central Africa Time) | Monday to Friday, From 08:00 to 18:00 (EET — Eastern European Time/ CAT Central Africa Time) | 24/7 | 24/7 |
Contact Channels | Support Ticket, Telegram, Whatsapp and Live Chat | Support Ticket, Telegram, Whatsapp and Live Chat | Support Ticket, Telegram, Whatsapp, Live Chat, Telephone Call | Support Ticket, Telegram, Whatsapp, Live Chat, Telephone Call, Zoom |
Average Response Time | 3-4 Business Hours | 2 Business Hours | within 60 minutes | 15 minutes |
Support Location | International | International | International | International |
Resources & Tools | ||||
Support Expertise- Tier 3 | ||||
Technical Account Manager |