When trying to go to the site over https, it displays the message ‘The page cannot be displayed.’ Why is that?
There are actually many reasons why this could be happening, some of which could...
My browser is not showing the green padlock/green bar, why?
There are several reasons why this could be occurring or a combination of several....
Do I need a dedicated/static IP address to use an SSL certificate?
Yes, you must have a static IP address for an SSL certificate. If you...
My certificate works in my browser, but my visitors get a Security Alert that says ‘The security certificate was issued by a company you have not chosen to trust…’ What is the problem?
The issue is that your visitors’ browsers are unable to properly identify who issued...
How can I install my SSL certificate on more than one server?
First, check your certificate license. There are two methods to install your certificate on...
How do I download my certificate files?
When the certificate is issued, the Certificate Authority (CA) will send an email to...
Is technical support available from the CA? Should I need it?
For all technical support matters regarding your SSL certificate, you can contact your SSL...
I have changed my server, or moved to a different provider; how do I move my SSL certificate?
If you have the original private key on the active certificate, you can install...
I entered in the wrong common name, how do I change it?
You will need to cancel & reorder your certificate and generate a new CSR...
How do I add additional domains to a multi-domain/SAN certificate?
You can add additional domains to an active certificate by reissuing it.
