My File Authentication file has been uploaded to the wrong directory. What should I do?
Please upload your file to the correct directory. To make sure the authorization is...
I would like to change some information for my Domain Control Validation email (DCV)
If the common name needs to be changed, the only way to do so...
I haven’t received my Domain Control Validation email (DCV) yet. What should I do?
There are a few reasons why this might be the case. First, verify what...
If I buy a Code Signing Certificate, which document(s) do I need to provide?
There are two different types of validation procedures, those types being a certificate for...
If I buy an Extended Validation (EV) SSL Certificate, which document(s) do I need to provide?
EV certificates require a more stringent verification process than OV certificates. To understand the...
If I buy an Organization Validated (OV) SSL Certificate, which document(s) do I need to provide?
Organization Validated (OV) verification requires checking your business registration. If the Certificate Authority (CA)...
If I buy a Domain Validated (DV) SSL Certificate, which document(s) do I need to provide?
You do not need to provide any documentation in order to purchase a Domain...
Can I switch my method of Domain Control validation from Email to File, or vice versa?
You can switch your method of Domain Control validation from file-based to email-based for...
How do I know what my Control Panel/Server OS is?
If you are unsure what your Control Panel/Server OS is, we recommend that you...
What should I do to expedite the validation of my order?
If you’re in a pinch and need your certificate fast, feel free to contact...
