Certificate Authorities (CA’s) randomly pull certificates aside for additional review from time to time. This does not mean you did anything wrong or that your certificate is invalid. This could also be due to an issue with your domain name. We would advise you to contact your SSL provider, who can contact the CA directly and help get this resolved quickly.

For this, we would recommend contacting your SSL provider directly. They should have a list of email addresses and other contact information for the Certificate Authorities (CAs) directly, depending on your region and what type of certificate you purchased.

This largely depends on the type of certificate that you purchased and your response times. No matter which type of certificate that you purchase, the Certificate Authority (CA) will be contacting you directly and will only proceed with next steps upon your response. For Domain Validated (DV) certificates, these can typically be issued in a matter of minutes to one business day. For Organization Validated (OV) certificates, these tend to take around 2-3 business days to be issued. And for Extended Validation (EV) certificates, these usually take between 3-5 business days to be issued.

Please contact your SSL provider and confirm what source the Certificate Authority (CA) pulled the telephone number from and then seek the proper method of updating that number or creating a new listing. Your provider should be able to advise you on how to create an appropriate listing.

In order to reschedule this, please contact your SSL provider and provide them with your availability. Please note, not all telephone numbers are suitable. The number must be verified by the Certificate Authority (CA), so please confirm the number that the CA will be calling.

Please upload your file to the correct directory. To make sure the authorization is successful make sure the file is viewable at both yourdomain.com/file and subdomain.yourdomain.com/file.

If the common name needs to be changed, the only way to do so is by cancelling and reordering the certificate.

There are a few reasons why this might be the case. First, verify what email address you have chosen for the Doman Control Validation email (please note: this is different from the contact information provided during the generation process). If you need to change your DCV email, you can use any email on the Whois registration for that domain or one of the five following pre-approved alias email:

• Admin@domain.com
• Administrator@domain.com
• Hostmaster@domain.com
• Postmaster@domain.com
• Webmaster@domain.com

Also, make sure to check the Spam or Junk Mail folder of your email provider.

There are two different types of validation procedures, those types being a certificate for an individual or an organization. If you apply under an organization name, please refer to the OV requirements mentioned above. If you apply as an individual developer, the Certificate Authority (CA) will require you to complete a simple form to verify your identity. This form has to be notarized by a lawyer, CPA, or public notary and you also need to provide a scan of a government issued ID and may be required to provide additional documents depending on the CA.

EV certificates require a more stringent verification process than OV certificates. To understand the basis of this procedure, please refer to the above question about OV certificate verification. Please note that EV certificates require you to complete a few extra steps, including proving both physical and operational existence as well as completing a simple telephone call with the Certificate Authority (CA) directly.