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Get Better Support Experience

Tremhost offers a variety of online support, expertise, and services designed to simplify your day-to-day operations. We provide solutions tailored to different organizational needs, ensuring a better experience with our services.

Whatsapp Billing Support Whatsapp Tech Support

Around the Clock Customer Support

Support levels are crucial to improve customer and employee experience, as well as optimizing our help desk agents' time to make the most out of the resources our organization has.

  • Standard Support

    Standard Support is provided with all Tremhost solutions. This support level is ideal for independent customers who use our services for non-critical applications.

  • Premium Support

    Is your business in need of the fastest response times from our support teams? With Premium Support, your support requests are prioritized over those from Standard Support customers. We recommend this level of support for non-critical environments.

  • Business Support

    Tremhost Business Support offers the perfect level of support for production environments. With 24/7 access to technical support, we ensure a first response within 30 minutes for your critical incidents (P1 criticality level). Additionally, you have the option to request extra cloud architecture services (available upon quotation).

  • Enterprise Support

    Enterprise Support offers key account expertise for your critical production environments, providing extensive 24/7 technical support and additional services.

Support Levels Comparison

depending on the value of your monthly service/product subscription on Tremhost



Customer Support Standard Support

Included

 		Premium Support

From $50 ex. VAT/month

 Business Support

From $250 ex. VAT/month

 		Enterprise Support

From $5000 ex. VAT/month
Monitoring Monitoring and interventions in the event of hardware failures in our datacentres Monitoring and interventions in the event of hardware failures in our datacentres Monitoring and interventions in the event of hardware failures in our datacentres Monitoring and interventions in the event of hardware failures in our datacentres
Access to customer support for incidents Unlimited Unlimited Unlimited Unlimited
24/7 Support Channels Whatsapp and Live Chat Whatsapp and Live Chat Support Ticket, Telegram, Whatsapp, Live Chat, Telephone Call Support Ticket, Telegram, Whatsapp, Live Chat, Telephone Call, Zoom
Support Ticket Monday to Friday, From 08:00 to 18:00 Central Africa Time Monday to Friday, From 08:00 to 18:00 Central Africa Time 24/7 24/7
Support Location Africa Africa Africa International
Resources & Tools
Support Expertise- Tier 3
Technical Account Manager