There is a conversation that no hosting provider wants to have with a client. It goes something like this: the client\u2019s site has been corrupted, hacked, or accidentally deleted, they need it restored, and you have to tell them that there is no recent backup available to restore from.<\/p>\n
That conversation ends hosting relationships. In some jurisdictions and circumstances, it ends hosting businesses entirely through chargebacks, legal action, or reputational damage that makes client acquisition impossible. And it is entirely preventable.<\/p>\n
JetBackup 5 is the backup management solution that the cPanel hosting industry has standardised on. It automates the creation, storage, and management of backups for every account on your server, and it gives both you and your clients the ability to restore files, databases, email, and entire accounts from a clean, modern interface without requiring a support ticket or technical intervention.<\/p>\n
At $5 per quarter through Tremhost<\/a> currently $2.50 per quarter with the 50% off promotion it is also one of the most cost-effective licenses in your entire hosting stack. This guide covers everything you need to know about why it matters and how to get it.<\/p>\n Ask most hosting providers whether they have backups configured on their server and the answer will be yes. Ask them when they last tested a restore, whether clients can perform self-service restores, and whether their backup destination is genuinely independent of their primary server storage and the answers become more complicated.<\/p>\n Backups are one of those infrastructure components that hosting providers know they need, set up with good intentions, and then fail to revisit until something goes wrong. The failure modes are well known but frequently ignored:<\/p>\n Backups stored on the same server as the data.<\/strong> If a server fails catastrophically \u2014 hardware failure, severe compromise, data centre incident backups stored on the same machine are lost along with the primary data. A backup that cannot survive the failure scenario it is meant to protect against is not a backup.<\/p>\n Backups that have never been tested.<\/strong> Backup jobs that complete without errors do not guarantee restorable data. Corrupted backup files, misconfigured retention policies, incomplete account captures these issues go undetected until a restore is attempted and fails. Testing restores regularly is not optional; it is the only way to verify that backups work.<\/p>\n No client self-service restore capability.<\/strong> When a client needs to restore a single file or database which happens far more frequently than full account restores routing that request through your support team creates delays, friction, and support overhead that scales with your account volume. A hosting provider with 200 accounts who cannot offer self-service restores is handling dozens of restore requests manually every month.<\/p>\n Inconsistent backup schedules.<\/strong> Manual or loosely configured backup processes generate inconsistent coverage \u2014 some accounts backed up daily, others weekly, some with gaps that only become apparent when a restore is needed.<\/p>\n JetBackup 5 addresses all of these failure modes systematically, replacing improvised backup arrangements with a professional, automated, auditable backup infrastructure.<\/p>\n https:\/\/tremhost.com\/clientarea\/store\/licenses<\/a><\/p>\n JetBackup 5 is the current version of JetBackup\u00a0 a backup management plugin for cPanel that integrates directly into WHM for server administrator management and into cPanel for client-facing backup and restore operations.<\/p>\n It was built specifically for cPanel hosting environments and has become the industry standard backup solution for cPanel servers, used by hosting providers of every size from single-server independents to large-scale hosting operations.<\/p>\n Version 5 the version included in Tremhost\u2019s<\/a> license\u00a0 is a complete rebuild from earlier versions, featuring a modern interface, significantly expanded backup destination support, more granular restore capabilities, and improved performance for large account volumes.<\/p>\n JetBackup 5 allows you to configure automated backup schedules for every account on your server daily, weekly, monthly, or custom intervals with configurable retention policies that determine how many backup generations to keep.<\/p>\n Schedules can be configured at the server level as defaults and overridden on a per-account basis. High-value accounts or accounts with frequently changing data can have more frequent backup schedules than low-activity accounts, giving you flexible coverage without unnecessary storage overhead.<\/p>\n Backup jobs run automatically in the background without impacting server performance JetBackup is designed to throttle its resource consumption during backup operations to avoid affecting the web serving performance of active hosting accounts.<\/p>\n https:\/\/tremhost.com\/clientarea\/store\/licenses<\/a><\/p>\n JetBackup 5 supports a comprehensive range of backup storage destinations, including:<\/p>\n The ability to configure multiple simultaneous backup destinations sending the same backup to both local storage and a remote S3 bucket, for example allows you to implement a genuine 3-2-1 backup strategy (three copies of data, two different storage types, one offsite) without additional tooling.<\/p>\n https:\/\/tremhost.com\/clientarea\/store\/licenses<\/a><\/p>\n JetBackup 5\u2019s restore interface \u2014 available to both administrators in WHM and clients in cPanel \u2014 supports granular restoration at every level of an account:<\/p>\n This granularity matters enormously in practice. The overwhelming majority of restore requests from clients are not full account restores \u2014 they are \u201cI accidentally deleted this file\u201d or \u201cmy database got corrupted by a plugin update\u201d or \u201cI need to revert my site to how it looked last Tuesday.\u201d JetBackup 5 handles all of these with the same ease as a full restore.<\/p>\n This is the feature that most directly reduces your support burden and most directly improves client satisfaction simultaneously.<\/p>\n Every client on your server with a cPanel account has access to a JetBackup interface within their cPanel. They can browse their available backup generations, navigate their backed-up file structure, and initiate restores of files, databases, or email independently \u2014 without submitting a support ticket, without waiting for a response, and without any involvement from your team.<\/p>\n For clients who accidentally overwrite a file, delete a database table, or need to roll back a plugin update, self-service restore turns what would be a stressful support interaction into a two-minute self-resolution. Clients who can solve their own problems quickly are clients who stay.<\/p>\n From your perspective as a hosting provider, each self-service restore is a support ticket that was never submitted. Across a server with hundreds of accounts, this adds up to a significant reduction in support workload every month.<\/p>\n From WHM, server administrators have full visibility and control over the entire backup infrastructure:<\/p>\n The WHM interface gives you the operational oversight to ensure your backup infrastructure is functioning correctly \u2014 not just running, but producing verified, complete, restorable backups consistently.<\/p>\n JetBackup 5 includes backup verification tools that allow you to confirm that backup files are complete and restorable without performing a full restore. Regular automated verification catches corrupted or incomplete backups before they are needed in an emergency, rather than discovering the problem at the worst possible moment.<\/p>\n In 2026, clients shopping for hosting expect backups to be included as a standard feature of their hosting plan \u2014 not a premium add-on, not something they need to configure themselves, and not something that requires a support request to access.<\/p>\n The major hosting providers \u2014 SiteGround, WP Engine, Kinsta, and others \u2014 all market automated daily backups with self-service restore as a core feature of their hosting plans. Clients who come from these providers arrive with the expectation that backups are simply part of what hosting includes.<\/p>\n For an independent hosting provider offering plans without backups \u2014 or with backups that clients cannot access themselves \u2014 this expectation gap is a competitive liability. Prospective clients who ask \u201cwhat\u2019s your backup policy?\u201d and receive a vague or unsatisfying answer will choose a provider who gives them a clear, confident answer.<\/p>\n JetBackup 5 gives you that clear, confident answer: daily automated backups of every account, stored on independent storage, restorable by clients themselves in minutes, with full granularity down to individual files and database tables. That is a backup policy you can state plainly and clients will trust.<\/p>\n The cost of JetBackup 5 at Tremhost is $5 per quarter \u2014 $1.67 per month at standard pricing, or $0.84 per month at the current 50% off promotional rate.<\/p>\n The cost of not having it is harder to quantify but straightforward to illustrate.<\/p>\n Scenario 1: A client\u2019s WordPress site is compromised through a vulnerable plugin. The attacker deletes the site\u2019s files and drops the database.<\/strong> Without JetBackup, you are rebuilding from whatever partial backup exists \u2014 potentially days or weeks old, potentially missing entirely. With JetBackup, you restore to the previous day\u2019s backup in minutes. The client is frustrated but satisfied. Without backups, the client is gone, and depending on their business, potentially pursuing a refund or legal action.<\/p>\n Scenario 2: A client accidentally overwrites their entire public_html directory while uploading files via FTP.<\/strong> Without self-service restores, they submit a support ticket, wait for your response, and wait again for you to perform the restore manually \u2014 potentially hours of their site being down. With JetBackup, they log into cPanel, navigate to JetBackup, and restore their files themselves in under five minutes. No ticket, no downtime beyond the restore time, no friction.<\/p>\n Scenario 3: A server disk fails catastrophically, taking primary data with it.<\/strong> Without a remote backup destination configured in JetBackup, backups stored on the same disk are lost. With JetBackup configured to replicate to S3 or Backblaze, a full account restore from offsite backup is possible. The difference is recoverable versus unrecoverable.<\/p>\n At $0.84 per month, JetBackup costs less than any of these scenarios in time, client retention, or liability. It is not a cost \u2014 it is insurance that happens to be extraordinarily cheap.<\/p>\n Buying directly from JetBackup:<\/strong> JetBackup 5 licenses purchased directly start at approximately $10 per month for a cPanel server.<\/p>\n Buying from Tremhost:<\/strong><\/p>\n Tremhost\u2019s standard price is already more than 80% below direct vendor pricing. At the promotional rate of $2.50 per quarter, there is no credible financial argument for not running JetBackup on every cPanel server you operate.<\/p>\n JetBackup is also included free in Tremhost\u2019s VPS and Dedicated license bundles \u2014 if you are ordering the complete hosting stack bundle, JetBackup is part of the package at no additional cost.<\/p>\n Getting JetBackup operational on a cPanel server involves three steps:<\/p>\nThe backup problem every hosting provider faces<\/h3>\n
What is JetBackup 5?<\/h3>\n
What JetBackup 5 does: the complete feature breakdown<\/h3>\n
Automated backup scheduling<\/h4>\n
Multiple backup destinations<\/h4>\n
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Granular restore capabilities<\/h4>\n
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Client self-service restores<\/h4>\n
Administrator restore and management in WHM<\/h4>\n
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Backup verification<\/h4>\n
Why backups are a client expectation, not a bonus feature<\/h3>\n
JetBackup and the cost of not having it<\/h3>\n
JetBackup pricing: Tremhost vs direct<\/h3>\n
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Setting up JetBackup 5 on your cPanel server<\/h3>\n