Is technical support available from the CA? Should I need it?

For all technical support matters regarding your SSL certificate, you can contact your SSL provider, if needed. The CA does not provide direct support, but we will be able to help you right away, as we are more specialized. However, you can contact the CA directly for questions and support related to the actual validation process of the SSL certificate.

Related posts:

I completed validation, but never received the certificate. What should I do? Who do I send a validation document to? I have accidentally deleted my “private key” what can I do now? Why is my order showing Failed Security Review? What does that mean?