I paid for my renewal, (where is my certificate/why is my site not secure)?

Most likely, you did not generate or apply for your renewal certificate. Think of SSL like a passport – when the old one expires you must toss it out and apply for a new one. You should be able to see in your account or via an email how to generate or apply for your new order. If you have generated, make sure that the new certificate was approved and installed in place of the old expiring certificate.

Related posts:

I purchased a renewal certificate, but my website still displays the old certificate. What should I do? How can I renew my SSL certificate? How do I download my code signing certificate? How do I download my certificate files?