Nothing sours the excitement of online shopping quite like getting that “Delivered” notification—only to find an empty porch and no package in sight. If your Amazon order is missing, don’t panic! There are several steps you can take to track down your lost package, even after it’s marked as delivered.
1. Check Around Your Home and With Neighbors
Amazon’s delivery drivers sometimes leave packages in unexpected places. Double-check:
- Behind planters, furniture, or railings
- Inside your garage or mailbox
- With a neighbor or your building’s front desk
- On side or back porches
Tip: Look for a photo in your delivery confirmation email or Amazon orders page—sometimes the driver uploads one showing where they left the package.
2. Wait a Little Longer
Occasionally, Amazon marks packages as “Delivered” a few hours before they actually arrive. Wait 24–48 hours—sometimes the package shows up during that window.
3. Review Tracking Details and Delivery Updates
Go to Your Orders on Amazon and select the missing order. Check:
- Tracking history for any clues (e.g., “Delivered to: Reception”)
- Special instructions or delivery notes
4. Contact Amazon Customer Service
Still no luck? Here’s what to do:
- Go to Your Orders on Amazon.
- Find the missing order and click Problem with order.
- Choose Where’s my stuff? or Order didn’t arrive.
- Follow the prompts to chat with customer service or request a call.
Amazon’s support is generally helpful and may offer a replacement, refund, or help with further tracking—especially if the package was shipped by Amazon, not a third-party seller.
5. Check With Carriers (If Shipped by a Third Party)
If your order was fulfilled by an Amazon Marketplace seller, try contacting the seller directly through Amazon’s messaging system. You might also reach out to the shipping carrier (like UPS or USPS) using the tracking number provided.
6. File a Claim If Necessary
If your package is confirmed lost or stolen, Amazon usually offers a refund or replacement. For high-value purchases, you may also want to:
- File a police report (if theft is suspected)
- Check if your credit card offers purchase protection
Quick Checklist
- Check around your property and with neighbors
- Wait 24–48 hours
- Review tracking info/photos
- Contact Amazon support
- Message the seller (if not sold by Amazon)
- File a claim if needed
In Summary:
Lost packages are frustrating, but Amazon’s customer service is your best ally. Start with a thorough search, then reach out through your account. In most cases, you’ll get a prompt solution—and your peace of mind restored.
