Can I use the email address listed in the Whois to complete Domain Control Verification (DCV)?
Yes, you can do this for DV, OV, and EV certificates.
I completed validation, but never received the certificate. What should I do?
After completing validation, the Certificate Authority (CA) will send the certificate to the email...
Why is my order showing Failed Security Review? What does that mean?
Certificate Authorities (CA’s) randomly pull certificates aside for additional review from time to time....
Who do I send a validation document to?
For this, we would recommend contacting your SSL provider directly. They should have a...
How long will validation take?
This largely depends on the type of certificate that you purchased and your response...
My verified phone number is outdated, what should I do?
Please contact your SSL provider and confirm what source the Certificate Authority (CA) pulled...
How can I reschedule the phone verification call?
In order to reschedule this, please contact your SSL provider and provide them with...
My File Authentication file has been uploaded to the wrong directory. What should I do?
Please upload your file to the correct directory. To make sure the authorization is...
I would like to change some information for my Domain Control Validation email (DCV)
If the common name needs to be changed, the only way to do so...
I haven’t received my Domain Control Validation email (DCV) yet. What should I do?
There are a few reasons why this might be the case. First, verify what...
