Please consult official documentation for your server, operating system, or control panel. Most documentation can be found online through a simple Google search.
What is a CSR?
A CSR stands for Certificate Signing Request and is necessary for all SSL certificates in order to complete the generation process. A CSR is generated from your server.
I have changed my server, or moved to a different provider; how do I move the certificate?
The easiest way is to create a new CSR on the new machine and have the certificate re-issued.
I have accidentally deleted my “private key” what can I do now?
First check your backups and see if you can re-install the “private key”. If you don’t know how to re-install the key from your backups, contact your systems administrator. Failing that, contact your web server software vendor for technical support. The only alternative course of action available is a re-issuance of the certificate following the re-submitting of a replacement CSR.
I cannot remember or have lost my login details
If you still have the order number they can use the automated password reminder system or if not then, an email must be sent from the administrative email address on the account to admin@tremhost.com. Concluding the original domain name it was purchased for, or the original order number.
Can I use the email address listed in the Whois to complete Domain Control Verification (DCV)?
Yes, you can do this for DV, OV, and EV certificates.
I completed validation, but never received the certificate. What should I do?
After completing validation, the Certificate Authority (CA) will send the certificate to the email address you provided as your technical contact. If, for whatever reason, the technical contact does not receive the email, please contact your SSL provider after checking your Spam and Junk Mail folders.
Why is my order showing Failed Security Review? What does that mean?
Certificate Authorities (CA’s) randomly pull certificates aside for additional review from time to time. This does not mean you did anything wrong or that your certificate is invalid. This could also be due to an issue with your domain name. We would advise you to contact your SSL provider, who can contact the CA directly and help get this resolved quickly.
Who do I send a validation document to?
For this, we would recommend contacting your SSL provider directly. They should have a list of email addresses and other contact information for the Certificate Authorities (CAs) directly, depending on your region and what type of certificate you purchased.
How long will validation take?
This largely depends on the type of certificate that you purchased and your response times. No matter which type of certificate that you purchase, the Certificate Authority (CA) will be contacting you directly and will only proceed with next steps upon your response. For Domain Validated (DV) certificates, these can typically be issued in a matter of minutes to one business day. For Organization Validated (OV) certificates, these tend to take around 2-3 business days to be issued. And for Extended Validation (EV) certificates, these usually take between 3-5 business days to be issued.