For the past few years, the world has been captivated by what artificial intelligence can say. Generative AI like ChatGPT taught us that machines could write, code, and create with stunning fluency. But as we move deeper into 2025, the narrative is no longer about what AI can say, but what it can do. The next evolution is here, and it’s powered by Agentic AI.
This isn’t just another buzzword. It’s a fundamental paradigm shift. An agentic AI is an autonomous system capable of perceiving its environment, making decisions, and taking actions to achieve a specific goal. Think of it less as a tool you command and more as a digital employee you hire. These agents are designed to execute complex, multi-step workflows across various software systems, learning and adapting as they go. They are the tireless clerks, the vigilant analysts, and the strategic coordinators of a new digital workforce.
This isn’t science fiction. This is happening right now, across every industry. Businesses in Zimbabwe and around the world are deploying these agents to slash inefficiencies, unlock new capabilities, and free their human talent to focus on what matters most: strategy, creativity, and human connection. Let’s explore some real-world examples of agentic AI in action, revolutionizing business from the inside out.
One of the most immediate impacts is being felt in Human Resources, specifically in employee onboarding. The challenge has always been a fragmented process involving dozens of steps across HR, IT, and Finance. An agentic solution from platforms like Moveworks transforms this entirely. The moment a candidate is marked as “hired” in the system, an AI agent awakens. It parses the new hire’s role and location, then initiates multiple workflows in parallel. It sends legal documents for e-signature, opens a ticket to provision a laptop with the correct software, and adds the employee to the relevant communication channels. The agent even personalizes the experience by assigning role-specific training modules. What once took a week of manual coordination is now a seamless process that completes in hours, ensuring a positive and productive day-one experience.
Similarly, the Accounts Payable department is being transformed. Instead of being buried under a mountain of invoices, businesses are using agents from platforms like UiPath to automate the entire workflow. An agent constantly monitors the AP email inbox, extracts data from any invoice format using Document Understanding AI, and performs a three-way match against purchase orders and goods receipts in the company’s ERP system. If the documents match, the agent approves the invoice for payment. If there’s a discrepancy, it doesn’t fail; it intelligently routes the issue to a human manager with a clear note explaining the problem. One major retailer using such an agent now processes 93% of its invoices automatically, saving hundreds of hours of manual work per month.
In the sales world, agentic AI is acting as a real-time coach. It’s impossible for managers to monitor every call, leading to a performance gap between average and top-tier salespeople. A platform like Cresta deploys an AI agent that listens to live sales conversations. Having analyzed thousands of successful calls, it knows what winning behaviours look like. When it detects a customer objection, it can pop up a hint on the sales rep’s screen with the most effective rebuttals. As the call ends, it automates the clerical work by summarizing the conversation and logging it in the CRM, freeing the rep to focus on the next customer. This approach turns every agent into a top performer, directly boosting conversion rates.
The complexity of modern supply chains also presents a prime opportunity for AI agents. Enterprise systems from companies like SAP are now embedding multi-agent systems that act as strategic orchestrators. A Chief Operating Officer can set a high-level goal, like “reduce manufacturing cost by 5%.” An orchestrator agent then deconstructs this goal, dispatching specialized agents. A procurement agent might identify a cheaper component, while a logistics agent calculates new shipping costs. These agents collaborate to synthesize a holistic plan, moving supply chain management from a reactive, fire-fighting discipline to a proactive and continuously optimized one.
Perhaps the most talked-about example is in software development. An agent like Cognition AI’s Devin has been positioned as the first “AI Software Engineer.” Given a bug report, it can execute the entire workflow. It uses its own browser to research solutions, its own command line to set up the environment, and its own code editor to write and refactor code. Crucially, it enters an autonomous “test-debug-fix” loop, repeatedly running tests and fixing errors until the software is working correctly. This promises to dramatically accelerate development cycles and handle routine maintenance, freeing human engineers for more complex architectural work.
The world of finance sees similar benefits. The month-end close is a high-pressure period of manual reconciliation. Now, financial agents work 24/7, connecting to bank statements and ledgers to constantly match transactions. They can perform flux analysis on demand, providing natural language explanations for variances between accounting periods. By flagging anomalies and automating the tedious matching process, these agents are helping companies reduce their financial close cycles by up to 50% while improving accuracy.
In healthcare, agentic AI is improving patient care coordination. An intelligent agent can manage appointments, follow-ups, and pre-procedure instructions. It optimizes the clinic’s schedule by analyzing patient needs and doctor availability. If a doctor has an emergency, the agent can proactively contact affected patients with alternative time slots, handling the entire rescheduling process without human intervention. This reduces administrative overhead and ensures better patient outcomes through improved communication and compliance.
Marketing departments are leveraging agents to achieve hyper-personalization at scale. An AI agent can monitor for buying signals across the web, such as a target company visiting a pricing page. It can then automatically launch a multi-channel campaign, A/B test ad copy, and nurture the lead until they are “warmed up.” Once the lead is qualified, the agent hands them off to a human salesperson with a full summary of their journey, creating a perpetual pipeline of high-quality leads.
Even internal IT support is being revolutionized. Instead of reacting to problems, a modern IT agent is proactive. It can detect that several users are experiencing a slowdown, correlate the issue to a faulty software patch, find the solution in its knowledge base, and execute a fix. It can then automatically inform the affected users that the problem has been resolved, often before they were even aware of the root cause, dramatically reducing downtime.
Finally, in procurement, agents act as vigilant market analysts. An agent can monitor commodity prices, supplier risk signals, and shipping lane disruptions around the clock. If it detects a potential problem, like a storm hitting a key supplier’s region, it can automatically source alternatives from pre-vetted suppliers, request quotes, and present a concise decision memo to a human manager, transforming procurement into a strategic, risk-mitigating function.
The age of the AI agent is here. These examples are just the beginning, demonstrating a clear trend where the future of work is not about humans versus machines, but humans with machines. By delegating complex, repetitive workflows to a digital workforce, businesses can empower their people to do what they do best—innovate, strategize, and build the future.
