Few things are more disappointing than opening your DoorDash delivery and realizing something’s missing—maybe your fries, a drink, or even your main meal. Don’t worry! Missing items are a common hiccup, and DoorDash has a process to make it right. Here’s what to do, step by step:
1. Check Your Order Receipt
First, make sure the item was actually included in your order and that you were charged for it. Sometimes, items are out of stock and removed before your order is finalized (you won’t be charged if that happens).
2. Report the Missing Item in the DoorDash App
On the App or Website:
- Open the DoorDash app or website.
- Go to “Orders” and select the order with the missing item.
- Tap “Help” or “Report an Issue”.
- Choose “Missing Items”.
- Select the specific item(s) that were missing.
- Follow the prompts to submit your report.
You’ll usually have the option to request a refund, DoorDash credits, or a redelivery (depending on availability and your location).
3. Contact Customer Support (If Needed)
If the app doesn’t resolve your issue or if multiple items are missing, you can:
- Use live chat within the app
- Call DoorDash customer support at (855) 973-1040
- Email support@doordash.com
Explain what’s missing, include your order number, and mention if you’d prefer a refund, credits, or redelivery.
4. Check Your Refund or Credit
After reporting, DoorDash usually processes your refund or credits quickly—often within a few hours to a business day. Check your email and DoorDash account for confirmation.
Tips to Prevent Future Issues
- Double-check your order before placing it.
- If you have special requests, add clear instructions in the notes.
- Track your order and be available to receive it (sometimes drivers can clarify missing items on the spot).
In Summary:
If your DoorDash order is missing items, use the app’s “Help” feature to report it and claim a refund, credit, or redelivery. DoorDash customer support is there to help if you need extra assistance!
